Learning to use new technologies

December 28, 2010 at 1:48 pm | Posted in waffle | Leave a comment
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Back in the late 80’s and early 90’s I worked for the University’s Computing Services and did a weekly stint staffing their help desk. This was back in the old days, before ServiceLine, when you really did sit at a desk and try to field the random and often obscure problems that staff and students brought to you. It was dreadfully inefficient, boring or hectic by turns, and of course the quality of advice was rather variable (I knew all about WordPerfect, but nothing about FORTRAN, for example).

These two videos about the help desk experience (from Norwegian TV with English subtitles) really made me laugh out loud, and I’m sure I’ll be using them in workshops as light relief!

And then this modern-day follow-up sketch…

Happy New Year!

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